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Refund policy

The circumstances under which a refund may be considered.

✦ Last updated: 22 July 2026

01General principle and no automatic refunds

Because of the digital nature of the services and content provided by SpiriIA (immediate access to AI models, real-time generation of text, visual and audio content, instant allocation of virtual credits) and the immediate consumption of infrastructure resources and third-party APIs as soon as a prompt is sent, no refund for personal convenience is granted once the service has begun or credits have been consumed.

By immediately accessing the paid service, you expressly waive your right of withdrawal, in accordance with Article 4 of our Terms of Sale.

02Dispute procedure & abusive chargebacks

To ensure that any dissatisfaction or doubt about a transaction is handled quickly and fairly:

  • Amicable support first: before taking any action with your bank, you agree to contact our support team first by e-mail at admin@spiriia.com, or via the customer service of our Merchant of Record (Bonzai / Squidlane OÜ).
  • Identifying the charge: any purchase made on our platform appears on your bank statement under the exact descriptor INFLOWPAY BONZAI.
⚠ Abusive chargebacks

Any bank chargeback request initiated without first contacting support, or made in bad faith once the service has been consumed, will result in:

  • the immediate and permanent suspension of your account and any remaining credit balance;
  • the reporting of transaction data (IP address, connection logs, e-mail) to our Merchant of Record's international fraud prevention network.

03Exceptions & eligible situations

A refund (in full or in the form of compensation credits) may be granted only in the following exceptional cases:

  • Major technical failure on our side: if a prolonged technical outage attributable to our servers prevents access to the service for a continuous period of more than 48 working hours.
  • Double billing error: if a technical bug resulted in a duplicate charge for a single transaction.
  • Unused subscription: if a recurring subscription renewed while you had sent no prompts to the AI and used no credits whatsoever since the renewal date, and you submit your request within a maximum of 48 hours after the charge.

04How to submit a request and how it is handled

Any refund request must be sent to admin@spiriia.com in the following format:

  • E-mail subject: Refund Request - [Order Number]
  • Required information: the e-mail address of your SpiriIA account, the transaction identifier (shown on your Bonzai receipt) and a detailed reason for the request.

If the request is approved by our team, the refund will be credited directly to the original payment method used for the purchase, through our Merchant of Record, within 5 to 10 working days depending on intermediary banking timeframes.