01Right to erasure (the "right to be forgotten")
In accordance with the General Data Protection Regulation (GDPR — Article 17) and international data protection laws, you have the right to request the permanent and irreversible deletion of all personal data concerning you held in our systems.
02Scope of the deletion
Approving a deletion request results in the complete, permanent and unrecoverable destruction of the following:
- Profile and identifiers: display name, e-mail address, unique user identifier (UUID), phone number or third-party messaging identifier (WhatsApp, Telegram, Discord, Messenger).
- AI interaction history: all text exchanges, prompts, personalised summaries and voice files or recordings associated with your account.
- Preferences and balance: account settings, usage preferences and any remaining virtual credit balance (unused credits are permanently cancelled with no possibility of financial compensation).
03How to make a request
You can request the deletion of your data in one of two ways:
Method A — from the interface
Go to your account settings or to the SpiriIA agent's interactive menu on your messaging channel.
Select "Delete my account / Purge my data", then confirm your choice on the validation screen.
Method B — by e-mail
If you can no longer access your account or prefer to make a manual request:
Required subject line: Data Deletion / Right to be Forgotten
admin@spiriia.comPlease state in the body of your message the e-mail address or messaging identifier linked to the account to be deleted.
04Processing times and confirmation
- Immediate suspension: as soon as we receive your request, access to your account and services is immediately suspended to prevent any further data from being generated.
- Purging active databases: complete deletion from our active databases (Supabase, PostgreSQL, Redis) is carried out within a maximum of 72 working hours.
- Notification: a final confirmation of data destruction is sent to you by e-mail.
05Legal archiving exceptions
Certain specific information cannot be destroyed immediately and is kept in secure, isolated archives in order to meet our legal and tax obligations:
- Financial transaction data: payment histories, invoices and proof of tax collection (VAT / Sales Tax) are retained directly by our Merchant of Record (Bonzai / Squidlane OÜ) for the mandatory legal periods (up to 10 years under European and international tax law).
- Proof of consent: the timestamp proving your initial acceptance of our Terms of Use / Terms of Sale and Privacy Policy is kept in encrypted form for legal defence purposes in the event of a dispute.