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Refund Policy

1. Preamble

This Refund Policy outlines the terms and conditions applicable to purchases made on SpiriIA.

By making a purchase on SpiriIA, the user acknowledges having read this policy and accepts it unconditionally.

2. Nature of the Proposed Services

SpiriIA mainly offers:

  • digital content;

  • conversational experiences;

  • artificial intelligence services;

  • subscriptions;

  • virtual credits;

  • audio content;

  • visual content;

  • personalized digital products.

The majority of the proposed products are provided immediately after payment validation.

3. Waiver of the Right of Withdrawal

In accordance with Article 16(m) of the European Directive 2011/83/EU on consumer rights, as well as regulations applicable to digital content provided immediately after purchase, the user agrees that the execution of the service begins immediately after payment validation.

By validating their order, the user acknowledges:

  • requesting the immediate execution of the service;

  • receiving personalized or instantly accessible digital content;

  • expressly waiving their legal right of withdrawal when applicable.

4. Non-Refundable Products

Unless legally required otherwise, the following items are non-refundable once provided or activated:

  • sigil readings;

  • talismans;

  • all personalized content;

  • all audio content;

  • all visual content;

  • content generated by artificial intelligence;

  • symbolic interpretations;

  • dream decoders;

  • personalized spiritual content;

  • virtual credits;

  • offered bonuses;

  • downloaded or delivered digital products.

Any partial or complete use of the service is considered as the execution of the digital content.

5. Subscriptions

Subscriptions are billed according to the plan chosen at the time of subscription.

The user can stop the automatic renewal at any time before the next billing due date.

Cancellation ends future renewals but does not result in a refund for the period already paid.

Features remain accessible until the end of the current subscription period, unless suspended due to non-compliance with the terms of use.

6. Virtual Credits

Credits constitute an internal virtual currency usable only within SpiriIA.

Credits:

  • have no real monetary value;

  • cannot be exchanged for money;

  • cannot be transferred between users;

  • are not refundable after purchase unless legally required otherwise.

In the event of voluntary account deletion or ban, remaining credits may be permanently lost.

7. Cases That May Give Rise to a Refund

A refund may be considered notably in the following situations:

  • proven double billing;

  • a technical error totally preventing the provision of the service;

  • confirmed fraudulent payment;

  • an applicable legal obligation;

  • a major malfunction attributable to SpiriIA preventing access to the purchased product.

Each request is analyzed individually.

8. Cases Generally Not Giving Rise to a Refund

The following situations generally do not give rise to a refund:

  • change of mind;

  • subjective disappointment;

  • disagreement with an interpretation or guidance;

  • lack of expected result;

  • voluntary interruption of use;

  • misunderstanding of the service;

  • incompatibility with the user's personal beliefs;

  • account suspension related to a violation of the terms of use.

As SpiriIA is an entertainment and personal exploration service, no particular result can be guaranteed.

9. Request Procedure

Any refund request must be sent to:

admin@spiriia.com

The request must include:

  • the email address used;

  • the WhatsApp number or Telegram identifier concerned;

  • the date and time of purchase;

  • the name of the product concerned;

  • the detailed reason for the request.

Additional information may be requested to verify the situation.

10. Processing Time

Requests are reviewed as soon as possible.

When a refund is accepted, processing may take several business days depending on the timeframes applied by banks and payment providers.

11. Abuse Prevention

SpiriIA reserves the right to refuse a refund request in the event of:

  • fraud;

  • repeated abuse;

  • attempted abuse of the service;

  • unjustified bank dispute;

  • violation of applicable conditions.

12. Contact

For any questions relating to refunds:

admin@spiriia.com

Last updated: May 29, 2026